Technical Support

Contact Information:  
Nicky Story UDTSLearning.net
Nicky Story
SemTech1@dbq.edu
563.589.3647
UD Moodle: http://udonline.dbq.edu/
UDTSLearning.net help: SemTech1@dbq.edu

UDTSLearning.net (Moodle) Support

FAQs

Portions of the following taken from: http://docs.moodle.org/22/en/Student_FAQ

Access and Navigation

Why can't I log in?

There could be many reasons but the most probable is you have simply forgotton your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include:

    • Does your username or password contain a mixture of upper and lower case letters? It should be entered exactly
    • Are cookies enabled on your browser
    • Are you using a current browser? Make sure your browser is up to date. If you are using Internet Explorer, make sure Compatibility Mode is unchecked, (not sure where that is?)
    • Email SemTech1@dbq.edu.

How do I gain access to a course?

If you are registered for a course and it does not appear in your "My Courses" block, please contact SemTech1@dbq.edu. If you are asked for an enrollment key - that means you are not listed as a participant in that class, please contact SemTech1@dbq.edu. If you add or drop a class with the registrar and need to have access removed or granted within UDTSLearning.net, contact SemTech1@dbq.edu. If you are a CLP student and have questions about registering, email DERegistration@dbq.edu.

Course content

Where have all of the weeks / topics gone?

You have probably clicked on the One.gif icon. To reveal all of the other weeks / topics you need to click on the All.gif icon which you will see in the right margin of the week / topic. You can also use the dropdown box underneath the displayed week / topic to jump to a hidden section

Why can't I see new posts within Discussion Boards?

The default has changed for this option in Moodle 2.2. To see when others update discussion boards, click on your Profile. Click "Edit Profile" (found under the "Settings" Block, if this block is not visible - check to see if it has been "Docked" in the left side column.) Once you are editing your profile - Change the option "Forum Tracking" from "No: don't keep track of posts I have seen" to "Yes: hightlight new posts for me".

Emails and forums

Why am I not getting any e-mails and others are?

Chances are your email address in your profile is either wrong or disabled. It could also be that you are not subscribed to the forums that are generating emails.

How can I stop all of these e-mails?

E-mails are an essential part of the way Moodle works. They are used to keep you up to date with what is going on. If you wish to reduce the amount of emails you get you could:

    • Edit your profile and change your e-mail settings to digest
      • Email digest type: Subjects (daily email with subjects only)
      • Forum auto-subscribe: No: Don't automatically subscribe me to forums
    • Unsubscribe from non-essential forums (although they are there for a reason!)

Assignments

Why is there no upload box?

This is either because:

    • The assignment has now closed
    • The assignment is not yet open
    • You already uploaded something and the settings prevent resubmissions
    • The instructor hasn't created one yet, (Contact instructor or SemTech1@dbq.edu)
Last modified: Monday, July 29, 2013, 9:23 AM