Technical Support

Contact Information:  
Nicky Story UDTSLearning.net
Nicky Story
NStory@dbq.edu OR
SemTech1@dbq.edu
563.589.3647
Mike MickelsonUD email, network, and on campus internet
Mike Mickelson
Helpdesk@dbq.edu
563.589.3737

Having Trouble Logging into Moodle?
  Wrong password: email Nicky (SemTech1@dbq.edu)
  Blank Screen when login link is clicked: Compatability Mode

UDTSLearning (Moodle) Support

  Introduction to layout (Moodle 2.8)
  Video Intro of layout(Moodle 2.8)
  FAQs
    Access & Navigation
    Course content
    Emails & Forums

Additional Support for any Video/Audio issues should go to Nicky Story(NStory@dbq.edu) or Mike Willis (MWillis@dbq.edu)    

Mediasite Desktop Recorder information

Technical Requirements for taping courses

MyUD Help
Students viewing grades

Faculty Resources
  Faculty Resources Course
    Importing Previous Classes
    Adding an assignment for upload
  Moodle Discussion

General UD Technology Support
  Resources from the Office of Technology
  Connecting to the internet on campus
  Forwarding UD Email

Outlook Frequently Asked Questions:
  All Outlook 2010 Help Topics  Change the time zone 
  Create a signature
  Retract a sent message
  Set up an Out of Office message (Auto Reply) 
  Create Tasks and To-Do Items
  Schedule a Meeting with Other People
  Create a Calendar Appointment
  Check Spelling and Grammar
  Turn off new message alert
  Other Basic Tasks
Accessing Outlook on a Cell Phone
You can access your Outlook account on most Android, iPhone, BlackBerry and Windows Mobile phones. Instructions will vary depending on which phone you own. Start here for instructions:http://help.outlook.com/en-us/140/cc511380.aspx. POP, IMAP and SMTP settings can be found in the Outlook web app. Login to email.dbq.edu, then browse to Options > See All Options > Settings for POP, IMAP, and SMTP access. The Microsoft Exchange server name is pod51009.outlook.com.  Setting up a proxy account
To set up a proxy account in Outlook, please send an email to helpdesk@dbq.edu with the names of the accounts you would like to add. Junk mail 
Several people have reported that legitimate email is being sent to the Junk Mail folder. If you have any legitimate messages in the Junk Mail folder, you can either click and drag them to the Inbox, or you can right click on the message and select "Create Rule" to direct all future messages from that sender to the Inbox.
Acedemic software discounts
  journeyEd
Last modified: Tuesday, October 4, 2016, 3:03 PM